Your trust is our responsibility
At Patchworks, security and compliance are foundational to everything we build. We understand that when you connect your systems and data through our platform, you’re placing trust in us, and we take that responsibility seriously.
Our infrastructure is designed with enterprise-grade security standards, robust access controls, and continuous monitoring to ensure your data remains protected at every stage.
Whether you’re evaluating Patchworks for the first time or managing an existing deployment, this page outlines our commitments, certifications, and the measures we take to keep your business safe and compliant.
Our Certifications
ISO 27001:2022
Independently verified information security management, validated via UKAS.
⬇ Certificate
✓ Verify UKAS
SOC 2 Type 2
Security controls proven effective over time. Type 1 and Type 2 reports available.
⬇ Type 1 Report
⬇ Type 2 Report
ICO Registration
Registered with the UK ICO as a Data Controller under UK GDPR & DPA 2018.
⬇ Download Certificate
ISO 27001:2022
Independently verified information security management, validated via UKAS.
⬇ Certificate
✓ Verify UKAS
SOC 2 Type 2
Security controls proven effective over time. Type 1 and Type 2 reports available.
⬇ Type 1 Report
⬇ Type 2 Report
ICO Registration
Registered with the UK ICO as a Data Controller under UK GDPR & DPA 2018.
⬇ Download Certificate
GDPR Compliance Statement
Patchworks supports the GDPR and has put appropriate policies, procedures, and safeguards in place to ensure our iPaaS complies with applicable GDPR regulations in our capacity as a Data Processor. Personal data transmitted through the platform is handled via secure communication methods and encrypted where appropriate. Data is retained for up to 6 months from the end of the client relationship and can be deleted sooner on request.
Patchworks is also a Data Controller for its own business operations, retaining contact data for clients, partners, and prospects in accordance with GDPR lawful bases.
Service Level Objectives
99.9%
Platform uptime target
<1hr
P1 incident response
<4hr
P2 incident response
24/7
Platform monitoring
Service Level Objectives Statement
Patchworks is committed to delivering a reliable, high-performance integration platform. Our Service Level Objectives (SLOs) outline the internal targets we set for platform availability, response times, and incident resolution, reflecting the standards we hold ourselves to across all services. If you are a Patchworks customer, please refer to your order form for your dedicated Service Level Agreements (SLAs) specific to your contract.
